Christmas: two HooPet Tags and the advent calendar is half priceFree shipping on orders from €30No subscription. No monthly fees, ever.Try it for 30 days, or get your money back

For dogsHooPet TagPadded, reflective collar. Sizes M and L For catsHooPet TagLight collar with a safety buckle ChristmasHooPet Advent Calendar24 surprises. Half price with two tags

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Shipping policy

Last updated: 17 October 2026

Where we ship

Europe: Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Spain, Sweden and Switzerland.

Americas: the United States, Canada, Chile, Argentina and Peru.

Delivery costs

  • Tracked shipping: €4.95 on orders under €30.
  • Free tracked shipping on orders of €30 or more.

Outside the euro area, these amounts are converted to your local currency. The exact delivery cost is shown at checkout before you pay.

Delivery time

Your order ships from our logistics partner's warehouse in Asia and usually arrives within:

  • Europe: 7–12 working days.
  • Americas: 12–17 working days.

In busy periods, such as the weeks before Christmas, it can take a few days longer; if your order is significantly delayed, we will let you know.

Advent calendar: the advent calendar page shows the latest order date to receive it before 1 December in your country. Later orders are still sent, but may arrive after 1 December.

Tracking

Every order is sent with tracked delivery. As soon as it ships, you receive an email with your tracking number and a link to follow your parcel. If you order several products, they may arrive in separate parcels.

Taxes, duties and customs

Prices for EU countries include VAT. For deliveries to Switzerland, the United States, Canada, Chile, Argentina and Peru, the customs authorities of the destination country and the carrier may charge import duties, taxes and fees on delivery. These charges are not included in our prices and are paid by the recipient.

Delivery address

Please check your address carefully at checkout. If you need to change it, contact us as soon as possible: we can only change it before the order has shipped. If a parcel comes back because the address was incomplete or it was not collected, we will contact you to arrange a new delivery, which may cost the standard delivery fee.

Lost or damaged parcels

If your tracking has not updated for 10 working days, or your parcel has not arrived 20 working days after it shipped (25 working days for the Americas), email us. We will investigate with the carrier and send you a replacement or refund you. If your parcel arrives damaged, email us a photo and see our returns page.

Questions

Email miguselzuu@gmail.com or call +34 638 45 31 02.